Privacy and Cookies Policy
The Contemplaká brand strives to comply appropriately with the applicable Data Protection requirements. We are committed to ensuring the confidentiality of the information we collect. In keeping with this commitment, we want you to know why we collect your Personal Data, how we process it, how we protect it, and how you can raise any questions with us. The provision of personal data while browsing our website implies knowledge and express acceptance of the terms of this privacy policy.
Through our website, you can manage in a single channel all communication needs related to the performance of your contract with Contemplaká, namely ordering products, checking the status of deliveries, and requesting changes of address or billing details. This website was designed to offer greater convenience to users and their families.
Scope
This Privacy Policy governs the collection and processing of the personal data of users (hereinafter “User” or “Users”) in the context of access to and use of this website. The purpose of this Privacy Policy is to provide Users with information on the exercise of their rights relating to Personal Data, in accordance with Regulation (EU) 2016/679 of 27 April (hereinafter the “GDPR”) and Law No. 58/2019 of 8 August, which implements the General Data Protection Regulation in the Portuguese legal system.
Data Controller
The Contemplaká brand acts as the Data Controller and is responsible for determining the means and purposes of data processing.
The brand’s registered address is Rua Movimento das Forças Armadas, No. 10, 8100-708 Loulé, Portugal, and it can be contacted by email at: geral@contemplaka.com
Data Collected
The Data Controller is responsible for collecting and processing Users’ personal data, in accordance with the applicable legislation, for the purposes of commercial relations.
We collect and process Personal Data in the context of the Users’ commercial relationship with us, without prejudice to the collection of additional data required for the invoicing of services provided and for the technical and operational management of access to and use of our website, or at the User’s request. The types of Personal Data we process in order to assign an access profile include name, email address, address, and telephone number. This personal data may be collected by telephone, in person, or online through this website, or via the “Need support or clarification?” section, and is stored in administrative filing systems.
Data such as access logs, IP address, and device configuration data necessary for the operation of this website are also processed.
- For your safety and that of your family, some features of this website are restricted, and their activation will only take place after in-person validation or through confirmation of the registration email. Alternatively, you may call one of the contacts available in the “Contacts” section, in the last section of each page of this website, to validate your data.
- As we provide commercial services, some additional personal data, including addresses, may also be processed. This information may be shared with third parties (subcontractors) for the purposes of product distribution and delivery, and information relating to financial entities responsible for payment is also processed.
- Through this website, additional data may also be collected in order to enable functionalities such as information on the distance/time remaining for an order to reach the defined destination, using data relating to the GPS coordinates of the User’s address only during that commercial transaction.
Purpose of the Data Collected
The data is collected for:
- Order processing;
- Product delivery;
- Communication with customers;
- Issuing invoices;
- Compliance with legal obligations.
Legal Basis
The processing of personal data is carried out on the basis of:
- Performance of a contract (purchase and sale of products);
- Compliance with legal obligations;
- The User’s consent (where applicable).
Data Sharing
Personal data may be shared with transport and goods delivery companies, the Supervisory Authority, or other regulators that may legally require access to such data.
Retention of Personal Data
Personal data will be retained only for as long as necessary to fulfil the purposes described above and to comply with the legal obligations inherent to the commercial activity of the Data Controller.
Data Subject Rights
The data subject has the right to:
- Access their data;
- Rectify inaccurate data;
- Request the erasure of data;
- Object to the processing of their personal data;
- Request the portability of their personal data.
To exercise any of these rights, the data subject must do so in writing, in a clear and informed manner, by sending an email to: geral@contemplaka.com
Security of Personal Data
We adopt technical and organisational measures to protect personal data against loss, misuse, and unauthorised access. In addition, all our employees receive specific training in the area of personal data protection.
Lodging a Complaint
Changes to this Policy
We reserve the right to amend this Privacy Policy, in whole or in part, at any time, and will notify all users with active contracts by email of any such changes.
Loulé, 26 February 2026